My wife told me a story recently that I couldn’t get out of my head.

Her close friend works as a waitress at a restaurant. Hard worker, nice person. One evening she made a mistake at a table of seven people. She served six dishes and one had to wait a little longer.

One of those seven people went home and wrote a one-star review and named her specifically.

The boss saw it, and she was told she was no longer allowed to work as a waitress. Her salary was cut. She was moved to the kitchen.

A single negative review destroyed someone’s livelihood.

I know this isn’t rare. But it still makes me angry every time I hear it.